Shipping Policy

Pre-order shipping timeline

The Haylo Baby Head Cushion is currently sold as a pre-order. Pre-orders are expected to ship in 16–18 weeks from the date you order. This is our best estimate based on our current production schedule, not a guaranteed delivery date.

Your card is charged when you place your order. Orders ship in the order they were placed.

Where we ship

We currently ship to addresses in the United States only. We are not able to ship to other countries at this time.

Shipping cost

Standard shipping is free on every order within the United States.

Updates and tracking

We will email you with production updates while you wait. When your order ships, we will send a confirmation email with tracking information. Once shipped, delivery usually takes 3–7 business days.

If your order is delayed

If we expect your order to ship later than the estimate above, we will email you with a revised shipping date. You can then choose to keep your pre-order or cancel it for a full refund.

Wrong address, lost or damaged parcels

Please check your shipping address at checkout. If you need to change it, email us before your order ships. If your parcel arrives damaged or does not arrive, contact us within 14 days of the expected delivery date and we will make it right with a replacement or refund.

Returns and cancellations

See our Refund Policy for how to cancel a pre-order or return your cushion.

Contact

Questions about shipping? Email us at hello@haylobaby.com.