Refund Policy

Cancel your pre-order any time before it ships

You can cancel your pre-order for a full refund at any time before it ships. Email us at hello@haylobaby.com with your order number and we will cancel it and refund you in full. No questions asked.

Delays

Pre-orders are expected to ship in 16–18 weeks. If your order will ship later than that, we will email you a revised date and you can choose to keep your order or cancel it for a full refund.

Returns after delivery

If the cushion is not right for your family, you can return it within 30 days of delivery for a refund of the price you paid.

• The cushion must be unused, unwashed and in its original packaging
• Email us first so we can send you return instructions
• Return shipping is paid by you, unless the item arrived damaged or faulty

Damaged or faulty items

If your cushion arrives damaged or has a manufacturing fault, contact us within 30 days of delivery with a photo. We will send a replacement or give you a full refund, and cover any return shipping.

How refunds are paid

Refunds go back to your original payment method. Once we approve a refund, it usually appears within 5–10 business days, depending on your bank or card provider.

Founder price

The $79 founder price applies to pre-orders. If you cancel and order again later, the price at that time will apply.

Contact

For cancellations, returns or refund questions, email us at hello@haylobaby.com.