Privacy Policy

Who we are

Haylo Baby (“we”, “us”) runs this website and sells the Haylo Baby Head Cushion. This policy explains what personal information we collect, why we collect it, and the choices you have.

What we collect

• Order details: your name, email, phone number, shipping and billing address, and what you bought
• Payment details: processed securely by our payment provider, Stripe. We never see or store your full card number
• Messages you send us by email
• Browsing data: pages visited, device and browser type, and how you arrived at the site, collected with cookies when you allow them

We do not knowingly collect personal information from children. Information about your baby is only what you choose to tell us.

How we use it

• To process, ship and support your order
• To email you production updates, shipping updates and replies to your questions
• To prevent fraud and keep the store secure
• To understand how the site is used and improve it
• To send marketing emails, only if you agree, and you can unsubscribe at any time

Who we share it with

We share information only with the service providers that help us run the store, such as our ecommerce platform, our payment provider (Stripe), shipping carriers, email services, and, if you allow cookies, analytics and advertising partners such as Meta. We do not sell your personal information.

Cookies

We use essential cookies to run your bag and checkout. Analytics and advertising cookies are only used if you accept them in the cookie banner. You can change your choice at any time with the “Manage cookies” link in the footer.

How long we keep it

We keep order records for as long as needed for tax, accounting and legal reasons. We keep other information only as long as we need it for the purposes above.

Your rights

Depending on where you live, including California, you may have the right to access, correct or delete your personal information, and to opt out of targeted advertising. To make a request, email us. We will not treat you differently for using these rights.

Changes

We may update this policy from time to time. The date at the top shows when it last changed. See also our Terms of Service.

Contact

Questions about your privacy? Email us at hello@haylobaby.com.